Bonds & Pre-Authorisations

A Security Deposit, or Bond, is required for each room to cover potential damages or incidental charges.

While a credit card pre-authorisation is preferred, we accept alternative payment methods when necessary:

• Cash: $300.00 per room
• EFTPOS Card: $300.00 per room
• Smart Device: $300.00 per room

The Duty Manager can authorise a lower bond amount if needed.

Note:

For $300.00 bonds, all other charges (accommodation, upgrades, rollaway beds, prepaid breakfast, etc.) must be prepaid before issuing room keys.

Exceptions

• ACB (All Charges Back): No ID, pre-authorisation, or bond is required. Proceed directly to check-in.
• DFFH (Department of Families, Fairness & Housing): No ID, pre-authorisation, or bond is required. Proceed directly to check-in.
• Shipping Companies: Guests from specific shipping companies can provide their passport as a bond instead of a financial payment. They can also choose a $100 pre-authorisation or bond.
  • Thoroughly explain to the guest what the company covers and that any additional charges must be settled in Australian dollars upon check-out.

Note:

Pre-authorisation clearance for international credit cards may take up to 2 weeks.

Cash Bond Procedure

Check-In

1. Inform the guest:
• To allow 5 minutes at check-out for a room inspection.
• All F&B orders and incidentals must be paid upon delivery.

2. Complete a Cash Bond Form, have the guest sign it, and staple it to the back of the Registration Card.

3. In the guest folio's "Additional Items" section, select "Add Items" and change the Item Code to "Cash Guest".
4. Enter "CASH GUEST $300" in the "Description" field and verify the check-in and check-out dates.

Do not change the Sales figure. It should remain at 0.00


5. In the "Transactions" tab, right-click and select "Manual Posting."

6. Set the "Post Code" to "Cash Bond" and the amount to $300. Click "Next."

7. Write "CASH BOND" on the top right corner of the Registration Card.
8. Fill out the Cash Bond Envelope with the guest's details.

9. Add a note to the "Remarks" & "Check-out Instructions" sections of the folio: "Cash Bond $300".
10. If a cash guest extends their stay, they must prepay any additional charges.

Check-Out

1. Inform the Duty Manager of the cash guest's departure for a room inspection.
2. Once the inspection is complete, create a Manual Posting in the "Transactions" tab with "Cash Bond" as the Post Code and -$300 as the amount.

3. Count the money to be returned after deducting incidentals and charges.
4. Remove the Cash Bond Form from the Registration Card, complete the "Bond Amount Returned" section, have the guest sign, and file it in the Back Office.

EFTPOS Bond Procedure

Check-In

1. Inform the guest:
   • To allow 5 minutes at check-out for a room inspection.
   • All F&B orders and incidentals must be paid upon delivery.

2. In the "Additional Items" section, create a new item under "Cash Guest" and enter "EFTPOS/VISA/MC/AMEX GUEST $300" in the "Description." Verify the dates.

3. In the "Transactions" tab, right-click and post a payment.

4. Enter the bond amount, tick "Opt Out," ensure the correct payment type is selected, and click "Next."

5. Write "EFTPOS/VISA/MC/AMEX BOND" on the Registration Card.
6. Add a note to the "Remarks" & "Check-out Instructions": "EFTPOS/VISA/MC/AMEX GUEST $300."

Check-Out

1. Inform the Duty Manager and complete the Security Bond Refund Form.

2. Process the refund according to the Refund procedure.
3. Post a refund for the remaining bond amount in the "Transactions" tab.