Night Audit

For a guided, step-by-step walkthrough of Night Audit, see the Night Audit Manual.

Night Audit is a unique and varied role with multiple responsibilities including:

• Daily Financial Reconciliation: Your primary duty is to ensure that all financial transactions from the day are accurately recorded. This includes reconciling credit card transactions, cash transactions, and guest folios.
• Preparing Financial Reports: Printing and organising daily summary reports for management that detail the financial performance of the hotel.
• Check-ins and Check-outs: Handling late-night check-ins and early morning check-outs, ensuring guests have a smooth and efficient experience.
• Addressing Guest Issues: Responding to guest requests and resolving any issues or complaints that arise during the night.
• Monitoring the Premises: Ensuring the safety and security of the hotel by monitoring surveillance systems and conducting regular property checks.
• Emergency Response: Being prepared to handle emergencies, whether it's a fire alarm, medical issue, or other urgent situation.
• Audit and Record Keeping: Maintaining accurate records of the day’s transactions and preparing them for review by the accounting department.
• Inventory Management: Keeping track of supplies and amenities to ensure everything is stocked and ready for use.
• Early Morning Preparations: Ensuring that early morning tasks, like breakfast setup or wake-up calls, are arranged properly.
• PMS (Property Management System): Using hotel management software to manage reservations, guest information, and financial transactions.
• POS (Point of Sale) Systems: Handling transactions for any hotel services, like room service or gift shop sales.
• Shift Handover: Effectively communicating with the morning staff to ensure they are up-to-date on any important events or issues from the night shift.
• Interdepartmental Coordination: Liaising with other departments like maintenance, housekeeping, and food & beverage to ensure smooth operations.

Being a night auditor is a blend of accounting skills, customer service, and general hotel operations know-how. It's a role that requires attention to detail, excellent communication skills, and the ability to work independently during the night hours.

The below SOPs will provide everything you need to know as a Night Audit GSA: