Credit Card Authorisations & Bank Transfers

Guests may choose to prepay for their own or another guest's accommodation. We strongly encourage bank transfers, especially for leisure bookings, and these must be completed at least 2-3 days before arrival.

For same-day bookings, payment is accepted at check-in. Bank transfers or credit card authorisations are generally not offered for same-day bookings, except with Duty Manager approval. Personal third-party credit card authorisations should be avoided.

Important: All payments or authorisations, along with any necessary documentation, must be received before the guest checks in. If payment or authorisation is still pending at check-in, kindly inform the payer that the guest will be required to provide the full accommodation fee and bond on their own credit card before receiving their room keys.

Bank Transfer

• Osko Payments: For most banks, guests can utilise Osko for instant fund transfers directly to the staying guest's bank account.
• EFT Payments: Alternatively, guests can make an EFT payment to the hotel's bank account 2-3 business days before check-in. Any excess funds will be refunded after the stay. Bank details are provided via email.
• Accessing Bank Details: Locate bank details at: M:\Operations\Front Office\Payments - Forms & Details.
• Suggested Email Template: [Include your standard email template here]

Credit Card Authorisation

A credit card authorisation form allows the hotel to utilise a credit card that cannot be physically presented at check-in or one that doesn't belong to the guest. The following must accompany the completed form:

• Copy of the card owner's valid photo ID
• Front and back copy of the nominated card
• Accessing the Authorisation Form: Find Credit Card Authorisation forms at: M:\Operations\Front Office\Payments - Forms & Details.
• Suggested Email Template: [Include your standard email template here]
• Important Note: Credit card authorisations will be charged on the guest's check-out date.