Checking for Back-to-back (B2B) Bookings

Occasionally, a guest will choose to extend their stay, resulting in a Back-to-Back (B2B) booking.

You will need to check for any B2B bookings and ensure the Task List is updated accordingly:

1. In iHMS, set the date to the new Check In date.
2. Sort the guest names alphabetically.
3. Look for surnames in blue that have the same surname above or below in red. Confirm that the first name is the same, then right-click on the blue folio.

4. Select "Add Message" from the options.

1. Change the "Type" dropdown to "Task".
2. In the "Action" section, change the "To" dropdown to "Night Audit".
3. Change the Date to the incoming Check In date.
4. Write "B2B" in the message box and click "Next".

The final result should look like this: