Direct Billing

Direct Billing is an arrangement between the hotel and a company, allowing the company to be invoiced at the end of each month.

Direct Bill accounts will state DB in the check in instructions, which stands for Direct Billing.

Ensure you read thee check in instructions carefully, as some incidentals may be covered by the company (e.g., breakfast, parking, etc).

Anything not covered by the company must be paid by the guest (POE = Pay Own Extras).

To charge a Direct Bill on iHMS:

1. Start the process to post a payment as normal.
2. Choose the payment type as CITYLEDGER.
3. Click "NEXT". This will automatically charge the company.

Troubleshooting Direct Bills

If the voucher number is incorrect or the wrong company profile is loaded in iHMS, you may encounter CREDIT STOP, CASH ONLY, or EXCEED LIMIT OVERRIDING messages.

"Credit Stop" or "Cash Only" indicates that the incorrect company was loaded to the guest profile, or the company's credit limit has been exceeded.

To troubleshoot CREDIT STOP or CASH ONLY, first check the guest profile on iHMS:

Does the company name match in both the Booking Agent (bottom right corner of iHMS) and Company tab (top left corner of iHMS)?

To troubleshoot EXCEED LIMIT OVERRIDING, you can override this by simply putting "." in the voucher number & check the guest out of iHMS.

If, for any reason, you are unable to charge and check out the guest on iHMS, inform your Duty Manager and email the Reservations Team to follow up.