Fire & Emergency Procedure

In the case of a Fire or Evacuation we are required to follow certain protocols.

It is important that we follow these procedures to ensure not only the safety of our patrons, but our own as well.

In the case of emergecies such as these, it is important to remember the chain of command, as different personnel have different roles in these events:

You will be required to perform certain tasks depending on your position in this hierarchy.

The following table explains what those tasks will be:

IN THE EVENT OF A FIRE ALARM
Wardens	Deputy Warden	Chief Warden (Duty Manager)
Report to Duty Manager	Lockdown lifts once the evacuation tone (T9 key) is activated or as instructed by DM.	Proceed to Fire Panel
Assist guests as needed	Print Contingency Report	Check LCD screen for the location of the alarm activation - Do NOT go up to investigate
Direct Guests to the evacuation point	Open the Car Park garage door	Contact building Manager, Head of Departments, supervisors including Houseman (pm shift) OR direct wardens to make calls
Await further instructions from Fire Brigade / DM	Set the Entrance glass door to open mode	Advise AGM, EAM, Maintenance Manager & FOM
Assist in reinhabitation process	Prop open the fire door in the lobby	Await Fire Brigade arrival at Fire Panel
	Go to Basement and direct guests	Check and communicate with GSA to ensure all reception tasks are complete
	Direct Guests to evacuation point	Evacuate once the alarm sounds 'Whoop' 'Whoop'
	Await further instructions from Fire Brigade / DM	Direct Fire Brigade to site - Direct wardens to fire exit points
	Assist in reinhabitation process	Assist in reinhabitation process (service recovery)
		Advise AGM, EAM, Maintenance Manager & FOM & Building Manager
		Complete incident report within 24 hours
		OR
		Announce False Alarm - with Fire Brigade approval over PA
		Advise AGM, EAM, Maintenance Manager & FOM & Building Manager
Evacuation Assembly Point - 129 Lonsdale St

Below is a more in-depth breakdown of each persons role in an emergency situation:

Duty Manager (Chief Warden)

1. Assess the Situation

   • Proceed to the Fire Panel.
   • Check the LCD screen for the alarm's location - DO NOT investigate in person.
   • Identify the affected area (hotel or apartment side) and the alarm type (fire or sprinkler).

2. Communication & Preparation

   • Contact the Building Manager (0428 240 937), Head of Departments, supervisors, and the Houseperson (PM shift). Alternatively, direct wardens to make these calls.
   • Await Fire Brigade arrival at the Fire Panel.
   • Liaise with the GSA to ensure all reception tasks are completed.

3. Evacuation

   • Initiate evacuation upon hearing the 'Whoop Whoop' alarm.
   • Direct site wardens to fire exits or conduct roll call.
   • Guide remaining staff to the evacuation point with a contingency report for guest/staff check-off.

4. Post-Evacuation

   • Assist with the re-entry process (service recovery).
   • Acknowledge the situation and express apologies for the disruption.
   • Record affected room numbers.
   • Print and distribute 'Emergency Service Recovery' letters.
   • Offer necessary amenities (water, towels, late check-out) in coordination with the team.
   • Suggest guests wait in the lobby, Encore, or Footlights while awaiting lift access.
   • Notify the AGM, EAM, Maintenance Manager, and FOM.
   • Complete an incident report within 24 hours and send it to relevant parties.

5. False Alarm

   • Upon Fire Brigade confirmation, announce a false alarm over the PA system.
   • Notify the AGM, EAM, Maintenance Manager, and FOM.

Deputy Warden (GSA)

1. Preparation

   • Print contingency reports: iHMS Reports → Batch → In-House - Fire
   • Lock down the lifts.
   • Retrieve the T9 key from the back office key box (or the DM float if the box is locked).

2. Lift Control

   • Proceed to the lifts and insert the T9 key into the 'Fire Service' slot (marked with a red ring).
   • Turn the key to the 'On' position.
   • All lifts will be called to the Reception level with doors open.

3. Access Control

   • Open the Car Park Garage door.
   • Set the entrance glass door to open mode using the key beside the intercom on the left side of the reception desk.
   • Prop open the fire door on the ground floor.

4. Guest Assistance

   • Assist guests and answer phone calls as needed.
   • Direct guests to the evacuation point (129 Lonsdale Street).
   • Await instructions from the Fire Brigade or Duty Manager.

5. Post-Evacuation

   • Assist with re-entry.
   • Acknowledge the situation, apologise, and record room numbers.
   • Print and distribute 'Emergency Service Recovery' letters.
   • Consult the Duty Manager regarding service recovery offerings.

Wardens

1. Report & Assist

   • Report to the Duty Manager.
   • Assist guests and direct them to the evacuation point.
   • Await instructions from the Fire Brigade or Duty Manager.
   • May be directed to specific fire exits to assist guests.

2. Evacuation Point

   • At the evacuation point, use a contingency report to check off guests and staff.

3. Post-Evacuation

   • Assist with re-entry.
   • Acknowledge the situation, apologise, and record room numbers.
   • Consult the Duty Manager regarding service recovery offerings.