Handover & What To Pass On To The Next Shift

The following list outlines essential details to be communicated during shift changeover to ensure seamless operations and continuity of service:

• Guest Arrivals: Any expected arrivals with specific requests or needs (e.g., VIP guests, special accommodations, late check-ins).
• Guest Departures: Guests with scheduled late check-outs, any outstanding balances, or special departure arrangements.
• Room Status and Maintenance: Rooms out of order, maintenance requests pending completion, or any known issues with room amenities or facilities.
• Guest Concerns: Any ongoing guest complaints, unresolved issues, or incidents that require follow-up.
• Pending Tasks: Unfinished tasks or projects that need to be carried over to the next shift, along with relevant details and deadlines.
• Communication Log: Summary of important phone calls, messages, or emails received during the shift that require action or awareness.
• Security and Safety: Any security breaches, safety incidents, or potential hazards identified during the shift.
• VIP and Special Guest Activities: Upcoming arrivals or departures of VIPs, special events, or any planned activities requiring additional attention.
• Cash Float and System Status: Ensure cash float is reconciled and all systems (HMS, phone lines, etc.) are operational.
• Other Pertinent Information: Any additional information deemed relevant for the incoming shift's awareness and preparedness.

Note:

These points serve as a general guideline. The specific details shared during shift handover may vary depending on the nature of the shift and any unique circumstances that arise.