Familiarise Yourself With Guest Incidentals

Review all departure folios with outstanding charges to identify incidental expenses that guests need to settle upon checkout. This proactive approach streamlines the checkout process, minimises errors, and maintains accurate financial records.

Procedure:

1. Access Departure Folios:

   • In iHMS, navigate to Front Desk → Departures.
   
   • Select today's date and click "Search."
   
   • Click the "Room" heading to sort the list by room number.
   

2. Identify Folios with Balances:

   • Focus on folios with a number in the Balance column, indicating an outstanding balance.
   • Right-click on each folio and choose "Check-out View."
   

3. Review and Verify Charges:

   • Open the Change Ledger tab.
   
   • Examine the ledger entries to understand the specific incidental charges.

   

   • Accommodation charges should be in Ledger 1, with any Guest incidentals in Ledger 2.
   • Mistakes, $0.00 transactions and reversals should be in Ledger 3, which will often be marked "Dummy".
   • If necessary, arrange the Ledger items by selecting the item in question, then dragging it to the correct ledger.
   • Report any discrepancies or unclear charges to your Duty Manager for resolution.