Saving, Printing & Sending Invoices To Guests

Guests are welcome to request a tax invoice for their records.

1. To print a tax invoice, type in either their room number or surname and click "SEARCH".
2. Right-click and select "Check-out View".
3. A pop-up window should automatically open. Click on tab (3 Change Ledger) to view all payments/incidentals from the guest's account.
4. In the top right corner, right-click and choose "Print Ledger Invoice". The tax invoice will appear. Click the print icon; it will automatically select the printer. Click "PRINT".

If a guest wants the invoice emailed:

1. Obtain and confirm the guest's email address.
2. Follow the same steps as for printing, but instead of selecting the printer, choose "Microsoft Print to PDF" and click "PRINT".
3. Choose the Desktop, save the file as "[guest surname]_[folio number]_TAX INVOICE", and click "SAVE".
4. On your desktop, open the pre-filled email template.
5. Fill it out accordingly, addressing it to the guest's email. Use the subject "Copy of Tax Invoice - Hotel Grand Chancellor Melbourne" and press "SEND".

Who can we send tax invoices to?

1. Guests who make a direct booking with us
2. Bookings through HGC websites
3. Booking.com reservations with POA (Pay Own Account - Direct payment to Hotel)
4. Expedia.com reservations - DIRECT (Pay Own Account - Direct payment to Hotel)
5. Companies requesting invoices for their staff

Who can we NOT send tax invoices to?

Any third-party websites, e.g.:

1. Expedia.com (where Communications would state CC ____ POE)
2. HOOROO/JETSTAR (where Communications would state CC ____ POE)