Late Check-outs

From time to time, guests may request a later check-out time than our standard 11:00 AM.

Extending the check-out time until 12:00 PM is complimentary. However, any extensions beyond this time will incur additional charges:

• Hourly extensions (Monday to Saturday): $25 per hour.
• Sunday extensions: 4:00 PM Check-out $50

Recording Late Check-Outs in iHMS

1. Open the Guest Folio and navigate to the "Additional Items" tab.
2. Select "Add Items".
3. Under "Item Code", type "LCO".
4. If the guest is checking out at 12:00 PM, select "Late Check-out Request" as this is complimentary.
5. If the guest is checking out at a time with a fee, select "Late Check-out Fee" and update the "Sales" section with the correct price.
6. In the "Description" section, type "LCO [time]". For example, "LCO 3:00 PM".
7. Either copy the Additional Items description or retype "LCO [time]" into the "OTA Notes" section of the "Corporate" tab.