Familiarise Yourself With Late Check Outs, Back To Backs & Room Moves

At the beginning of your shift, you will be provided a checklist.

On the back of this checklist, you will find your movement sheet.

The movement sheet will be filled in by the Duty Manager of the previous shift, and it will reflect the following details:

• The Guest Services Agents on shift.

• The remaining expected departures.

• The remaining arrivals, including group arrivals.

• Any late departures.

• Any extended (B2B) rooms.

• Any intended room moves.

Ensure that you read & understand each section of this movement sheet at the beginning of your shift.