Preparing for the Next Shift

To ensure smooth operations for both your shift and those of your colleagues, it's crucial to complete these tasks during any downtime.

Stationery and Supplies

• Check and replenish paper in all printers. If needed, obtain a new box from the Admin offices.

• Refill staplers as necessary.
• Maintain an ample supply of key wallets.
• Top up luggage storage tags, cash envelopes, bond envelopes, business cards, and Complimentary Drinks vouchers.

Organization and Cleanliness

• Return departed guest key cards to their designated holders between the computers.
• Re-ink any stamps that are starting to fade.
• Sanitise benches, keyboards, mice, screens, and phones.
• Tidy the Reception area, ensuring a professional appearance.

Guest-Related Tasks

• Update any pending Guest Registration Cards.
• Return black payment folders to the F&B department.

Printing Additional Forms

• Print extra Bond Info slips from M:\Operations\Front Office\Reception\Templates\Templates for FO\CC authorisation info cards.docx
• Print extra Security Bond Refund Forms from M:\Operations\Front Office\Reception\Templates\Templates for FO\Security Bond Refund Form.xlsx
• Print extra Refund Forms from M:\Operations\Front Office\Reception\Templates\Templates for FO\Other Refund Form.xlsx
• Print extra Room Service Slips from M:\Operations\Front Office\Reception\Templates\Templates for FO\Room Service NEW 03-09-23.xlsx