The OTA Notes, Check In & Check Out sections of a reservation folio serve as your guide to payment, inclusions, and additional items for the booking.
It is crucial to thoroughly read and understand the these notes for every folio you check-in or out.
The OTA Notes section is where important information about the reservation is entered.
If the guest has made any special requests - split beds, early arrival, etc. - they will be noted here.
The layout of all instructions must adhere to the following format, and all instructions must be in uppercase:
PAYMENT METHOD RATE INCLUSIONS + ADDITIONAL ITEMS POE - BTP **PERM AUTH**
ROOM TYPE
Example:
Must be separated by ‘//’
Generally, the Check Out notes will only contain the total cost of the reservation.