Virtual Folios

Virtual folios are unassigned folios used to manage outstanding payments or track specific transactions. Common scenarios include:

• A corporate guest's chargeback is declined at checkout.
• A guest checks out without settling their card-paid security deposit at reception.

Procedure

1. Right-click on the relevant reservation and select "Copy Reservation."
2. In the new reservation window, change the "Room Type" to "VIRTUAL"."
3. Change the "Rate type" to "ZZCOMP."
4. Ensure no additional items are added to the virtual folio. To remove any, hold "Ctrl" and press "Delete." Confirm the deletion in the pop-up window.