Dry cleaning Procedure

We offer convenient dry cleaning services to our hotel guests through our affiliated dry cleaning service.

Key Information

• Dry cleaning bags and forms are typically available in the guest's wardrobe drawers. If not, you can find them in the cupboards of the back counter at Reception.
• Our affiliated dry cleaning service collects items around 8-9 AM daily, with next-day delivery.
• For same-day service (by the end of the day or the night before), guests must drop off their laundry before 8:30 AM.

Note:

The hotel is not responsible for any loss or damage incurred during the dry cleaning process.

Dropping Off Guest Laundry

1. Before accepting laundry, ensure the form is completed accurately with the guest's room number, name, and signature. Verify that the number of items listed matches the actual items.
2. Place the completed form inside the laundry bag and tie it securely. Place the bag in the designated hamper within the Housekeeping cupboard.
3. For same-day service, inform the Duty Manager so they can notify the dry cleaning company.
4. Complete the Guest Dry Cleaning Log book with the relevant details.

Receiving and Delivering Cleaned Laundry

1. Upon receiving cleaned laundry, verify the room number and guest name against the attached receipt and the information in iHMS.
2. Photocopy the receipt and attach it to the corresponding guest's registration card.
3. Request a Houseperson to deliver the laundry to the guest's room. If a houseperson is unavailable, yourself or your Duty Manager can also drop the items to the room.
4. Update the Guest Dry Cleaning Log book with the laundry drop off date.

Posting the Charge

1. Open the guest's folio and navigate to the "Transactions" tab.
2. Right-click and choose "Manual Posting." Select "Laundry Dry Cleaning" as the post code and enter the amount from the dry cleaning receipt. Click "NEXT."

Note:

It is not necessary to type the itemised list, as the original receipt will be given to the guest with their laundry.