The most up-to-date promotional details can be found in the following location:
Reservation Promotions Cheat Sheet |
|||||||||
|---|---|---|---|---|---|---|---|---|---|
| Public - Advanced Purchases Rates | Secret - Expedia / Booking.com | ||||||||
| Promo name | % | Description | Cancellation | Promo name | % | Description | Cancellation | ||
| AP - 7 days | 15% | All room types | No CXL | Stay 2 | 15% | All room types | No CXL | ||
| AP - 28 days | 20% | MLOS 2 days | No CXL | Stay 3 | 20% | All room types | No CXL | ||
| AP - 90 days | 25% | MLOS 2 days | No CXL | Stay 5 | 25% | All room types | No CXL | ||
| MLOS - Minimum Length of Stay | |||||||||
| Public - Stay & Save | Secret - HGC Website | ||||||||
| Promo name | % | Description | Cancellation | Promo name | % | Description | Cancellation | ||
| Stay 3 | 15% | All room types | No CXL | Stay 2 | 20% | All room types | No CXL | ||
| Stay 5 | 20% | All room types | No CXL | Stay 3 | 25% | All room types | No CXL | ||
| Standard Programs | Quoting Tips | ||||||||
| Booking.com, Expedia & GC Rewards members receive an additional 10% off the public rates. | Utilise the HGC Website when quoting the secret deals to guests. By clicking on the "Promotions" tab and then HGCM it will load all of our secret deals. | ||||||||
| Booking.com Business Bookers receive an additional 5% off BAR, Saver & AP 7 | Remember guests can be members of particular OTA sites. Being a member of these sites allows guests to get an extra discount which we can always match. | ||||||||
| ***Never tell a guest to call back - always try your best to help*** | |||||||||
| Last resort: get contact details from the guest (phone & email) for the Reservations team to call back | |||||||||