Understanding the different booking channels is crucial for efficient guest management and accurate financial reporting. Each channel represents a distinct source through which guests make reservations, often with associated payment and processing nuances.
OTAs are online platforms enabling consumers to book travel-related services directly via the internet. Examples include:
These are reservations made directly through the hotel's website, or via phone call or email.
GDS (Global Distribution System) bookings are typically "Pay On Arrival" (POA), unless the special remarks indicate a chargeback. In that case, mark the booking as "AA" (Awaiting Authorisation) until the chargeback paperwork is received. Once received, update the booking to either "DB" (Direct Bill) or "CC" (Credit Card).
These are domestic wholesale bookings, usually from tour operators and travel agencies. Some examples of inbound companies include: